Please share the following information with anyone who may receive this shipment.
When you received your delivery, do not use a knife to open the packaging. Instead use scissors and be careful with it as to not damage the inside.
Please count the boxes and make sure the number matches the B.O.L. or delivery slip. Carefully inspect all sides of each box looking for signs of damage, these can be scratches or dents or torn carton, anything.
You MUST write “Damage” on the freight bill when signing if you are to claim any freight damage. This is crucial!
If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.
Even if you inspect everything and find no damage, we recommend writing clearly "Pending inspection." This gives you another 24 hours to notify the freight company of any damages and make a claim.
Please follow the instructions below.
Please DO NOT sign the freight slip until everything has been checked.
**If you DO NOT follow these instructions, we will not be responsible for any damages, shortages, or other issues with this delivery. You will become responsible for damage and/or missing pieces.**
When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.
If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.
If you are not present during the time of delivery, the freight company will charge redelivery fees which we will have to pass on to you before we can authorize the redelivery.
If we don't handle fast there will also be storage fees and the longer it takes the more fees there will be. If the shipment is being refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.
Storage fees also apply when you want to stop a shipment in transit and put it on hold. Different carriers charge different fees so it will depend on a case-by-case basis.
In rare cases, shipping may be more expensive than the price tag which you see and pay on our site. Why does this occur? What are your choices if it will? Let us explain.
Freight firms occasionally incur extra expenses, since it costs more to send to some addresses over others.
The reasons change but are often due to distant places, narrow country or village roads, higher freight taxation areas, residential addresses, etc... These unexpected surcharges get billed to us.
We will not know whether your address is subject to the extra cost until our staff begins coordinating your purchase when you already paid for it. If you have already been in contact with us prior to placing your order, we might have the ability to notify you before ordering.
Our site presumes your address isn't subject to such extra freight expenses, and roughly 95 percent of the time, that premise is accurate. Thus, shipping prices listed on our site, and paid at the time of purchase, don't include these extra expenses.
For the 5 percent or so that are influenced, there are two or three choices.
The majority of our clients who fall into the class have yet another, more accessible business address. It is possible to just send to the alternative address and prevent the surcharge entirely.
Thanks for your understanding.
The following conditions apply to all orders which fall under our free shipping promotions.
Our free shipping applies only to addresses that are not subject to location-based additional freight costs. Please see above for more information.
To supply free delivery promotions, we've budgeted a sum which works for 95 percent of our clients. We'd not be in a position to offer you these promotions when we budgeted the sum required to send to all addresses.
We strive to do right by our clients, and we trust you will understand if you're in the 5 percent that's subject to some carry-on cargo fee.
Consequently, if there's a location-based additional price to deliver your product, you will find two choices, as mentioned previously. Please see above for descriptions, however in summary, they're:
Our standard delivery service will bring the chair to your curbside or front door, known as curbside delivery. Please, make sure you have some help to bring the items inside since most of our chairs and furniture is very heavy.
Orders are usually shipped from the warehouse within 1-3 business days. Products that are made to order, including all pedicure chairs, can take longer and we will give you an updated timeframe once production has started.
Depending on your location, you can expect your order to be delivered within 3-8 business days after it leaves the warehouse.
From time to time or for certain products we do run free shipping promotions. Our free shipping promotions apply only to deliveries to commercial addresses within the lower 48 States excluding Canada, Hawaii, Alaska and Puerto Rico. Most items generally ship within 1-3 business days of your payment being received, unless otherwise stated like with custom-made & built-to-order salon equipment. Special delivery services and fees not included with free shipping.
Orders that are custom built according to the wishes of the customer normally take 1 to 3 weeks, but can take 4-6 weeks or in extreme cases up to 8-12 weeks to be manufactured before they ship. This is due to your product being custom-built according to your specific preferences for color and options. It happens that a certain color or part needed to complete a pedicure chair is awaiting delivery or production finish so that they can't yet be implemented in the unit, which results in higher lead times.
Once the order is placed with the manufacturer we don´t have much control over how fast they work and they are also tied to their manufacturing schedule for other customers they have. We definitely chase the manufacturer to make it go as quickly as possible, but can't make it go faster as they work, unfortunately.
On orders for commercial equipment, such as salon furniture, there will be an additional charge for deliveries to residential addresses. This is because freight companies charge extra to deliver to residences due to their tight schedule and customers not always being at home to receive their delivery. Also the different sized trucks that are needed for residential areas. Our free shipping promotions assume the cost of delivering to commercial addresses, apart from our residential massage chairs. There is an option at checkout for residential deliveries, please choose accordingly. In case a customer chooses free curbside delivery, but the shipping address turns out to be residential, we will contact you for additional payment.
Please note that if the business is situated within the house or beside the house, freight companies will still consider this as a residential address and will be tagged as residential shipping. For this, you will be required to pay for additional residential delivery cost upon checkout of $197.
We offer inside delivery for all items, but it greatly depends on the location of your business if the freight shipper is able to deliver it inside. In case you chose inside delivery but it can't be delivered inside then we will issue you a refund. We also offer "white glove" delivery on certain items, such as massage chairs for residential purposes. Inside delivery is just that people help bring the furniture inside for you, but they don't help with unboxing or setting it up for you. This is what white glove delivery is and this is mostly available for residential massage chairs. This means our delivery team will bring your chair inside and set it up for you. It does take some extra time to schedule a qualified technician to meet you at your house or business with the chair, so you can expect delivery time to be 10-12 business days. We will call you to set up a time that you will be home.
There is an additional charge for these services, so please make sure you select the option at the time of your purchase.
Go back to read the Special Attention’ section at the top of this page.You'll receive receiving instructions in your order confirmation email. It's very important that you, or anyone who will receive the delivery, reads and follows the instructions. Otherwise, you may be responsible for damaged items.
We currently only ship to the lower 48 United States but do make exceptions for Alaska & Hawaii or Canada. Just reach out before your order and we'll get you sorted. If you want to order but you are located internationally then we suggest to use a shipping company that can help you with that.
We have worked with ShopUSA. We ship to their location and you organize the shipping to your location with them. This has been a smooth process and good experience to ship to our customers in Denmark, Thailand, the U.K., ... Thanks to our partnership with ShopUSA we can now ship internationally to over +150 countries.
Just follow these simple steps:
1. SIGN-UP
Sign up FREE today at ShopUSA.com.
2. SHOP
Buy products from our website & ship them to ShopUSA at 1424 Baker Road, Virginia Beach, Virginia 23455.
3. SHIP
Once your package is received, login to ShopUSA.com & create a ship request to your doorstep.
4. TRACK
Receive your products.
Learn more at www.shopusa.com
We'll occasionally send you some discounts or hot sales! Or inform you about newly released products.
