We are an authorized dealer for all of the products that we carry, and all of our products come with a full manufacturer's warranty. Please see below or the manufacturer’s website for more details.
All items become subject to the manufacturer’s warranty, once the delivery bill has been signed and items are accepted by the customer. Each manufacturer has its own warranty, but generally, they cover manufacturing defects, not damages (see below for damages).
All items are insured when shipped. To claim shipping damages, you must follow our receiving instructions, which will be emailed to you (also below). If you do not follow the instructions and find damages after you accept delivery, all damages will be replaced at your expense.
If you receive a damaged or broken item, we'll make sure you get a replacement or replacement parts of service by the manufacturer. However, you must follow the freight receiving instructions below.
If your item is defective when you receive it, it is protected by the manufacturer's warranty. Just let us know and we'll help you initiate the warranty process with the manufacturer.
There's no need to consider returning an item for those reasons.
If you decide you don't like the item, returns are often accepted, with some costs such as restocking and credit card fees. Returns are not accepted on some items such as custom-built production items.
Yes, but there may be costs.
If we can process your cancellation before your item begins production, you will receive a refund minus only any credit card fees that are not returned to us. In the case of credit cards, there is a 2.5% fee that does not get returned to us regardless of the reason for cancellation.
Note that in some cases production may start within just a few hours of receiving your order. Unfortunately, if the Manufacturer has already started production before we are able to stop it, you will have to return the item or be charged a restocking fee under the conditions set out below.
Our returns policy is through the manufacturer, meaning that they handle the return - the only part we play is coordinating with them.
Our products are subject to the return & exchange policies of the manufacturer. See below for details.
We understand the process can seem complicated. If you have any questions, please send us an email at returns@chairsthatgive.com. The manufacturers' return policies vary and are subject to change without warning. We won't be held responsible if the customer doesn't understand the return policy for his or her order, or if the specific warranty differs from the general summary below.
You must obtain a return merchandise authorization (RMA). Contact us and tell us you'd like to return the item and let us know why.
Returns will not be accepted without an RMA.
Returns will only be accepted for items in a new and re-saleable condition. Returns are not accepted on any product that has been assembled or used, such as if you filled and turned on a portable foot spa.
Returns are not accepted on any custom or made-to-order items. This includes all pedicure chairs. Again, if it's not working, there's no need to worry as it's covered by the manufacturer's warranty.
When you receive your RMA, you will be responsible for carefully packing the item in the original packaging, and shipping the item. It must be received undamaged and in sellable condition in order for any refund to be processed.
You are responsible for making sure the item reaches its destination safely. If you send an item back and we do not receive it, we cannot provide a refund of any amount. We highly recommend delivery confirmation and insure the item for the full value.
You will be responsible to pay any return shipping costs. If we shipped the item to you for free or subsidized the shipping, we will deduct our original cost of shipping from your refund.
When your return has been inspected and approved, we will refund your original payment method for the amount paid minus the 25% restocking fee, and our shipping costs, if any.
As noted, these rules vary slightly by manufacturer. If you have any questions, just let us know.
Please contact us before filing any chargebacks. On rare occasions we are especially busy and our replies are delayed, but we will always resolve any issues with you as fair as possible
In the extremely unlikely event that you should decide to claim a chargeback (or open an inquiry) with your credit card company (reverse your payment), the following terms (subject to change without notice) will apply:
We cannot issue any refunds or process any returns until your bank has completed its review.
If you win the chargeback, the transaction is complete and final, however we are covered by a 3rd party compliance provider that pursues any civil issues of fraud, including so called 'friendly fraud' committed by our customers.
If you do not win the chargeback, the transaction is complete and final.
Authorization is required for all returns. No return requests are accepted after 7 business days from the date of delivery. Any products that have already been installed and/or connected to plumbing (including but not limited to shampoo backwash units, pedicure spas, etc.) are ineligible for returns/exchanges.
New unused products in their original packaging may be eligible for a full refund if sent back within 30 days from the delivery date. Returned products without its original packaging, will be subject to a minimum restocking fee of 25%.
Continuum
Authorization is required for all returns. Please contact Chairs That Give for a return goods authorization number. No returns will be accepted without the return goods authorization number written on the box to be returned. No refunds will be given for opened or used products. Continuum does not accept returns on custom pedicure spas.
Unopened and unused quick ship items will receive credit less a twenty five percent (25%) restock fee. If a returned quick ship item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the original shipping amount will be deducted from the refund.
DIR
New Dir Salon Furniture merchandise may be returned for a refund within 15 days of receipt. ALL Special Order Color & Materials are non-refundable. Other drop ship products are restricted to their own return policies. Return requests MUST be approved in advance and are subject to a 25% restocking fee (if not returned in original packaging and condition) plus shipping charges (both directions will be billed the original shipping cost). Products must be returned in their original packaging - in Like New condition. Refunds are contingent upon Dir Salon Furniture Inspection and approval. All credits will be issued to the original method of payment used (i.e. credit card, store credit, check, etc.). Special Order items are NOT returnable.
Gulfstream
Returns will be accepted only with written consent of Gulfstream.
Any items may be returned within 15 days of receipt of your shipment, for a full refund. If there is an error with your order that was made on our part, we will refund the shipping costs as well.
We can only exchange if the items are damaged or defective. Any items returned missing parts, in unsellable condition or more than 15 days after delivery will be subject to a re-stocking fee at Gulfstream's discretion.
You may cancel or change any item from your order as long as it has not entered the manufacturing process. The manufacturing process generally starts 3 days from the time you place your order.
If the item you chose to cancel or change has already entered the manufacturing process but has not begun the shipping process, you can still cancel your order by contacting your reseller. A stocking fee will be charged to you at our discretion. Cancellation is not allowed after your order(s) has been shipped.
If you wish to cancel an order which has already entered the shipping process you may return the item.
All packages that are returned, to us, due to an undeliverable address are subject to a restocking fee at our discretion which shall not exceed the purchase price of the undeliverable item(s). In the case of refusing to accept an order, the purchaser will be deemed liable for cancellation charges. Along with any storage and freight charges, refused orders are subject to a restocking fee at our discretion.
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 15 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.
Returns Shipping Charges
We cannot provide reimbursement for return shipping charges or refund original shipping and handling fees. If you cancel your order after the item has been manufactured or shipped from the manufacturer, shipping and handling costs will not be refunded.
Packing and Sending Your Return
Upon receipt of our returns instructions via email, package the item(s) securely, and ship it (prepaid and insured) to the manufacturer address as indicated in the email.
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The above policies are subject to change without notice.
We'll occasionally send you some discounts or hot sales! Or inform you about newly released products.
